If I have questions during my stay, who can I call?
Our offices are open from 9:00 a.m. to 5:00 p.m. daily. Guests may call us toll free at 800-677-5124 or 619-435-6238. The Guest Information Folder in your vacation rental will have the answers to most of questions you may have about the home. If you have an emergency after hours you can contact the doorperson in your building who is available 24 hours a day, 7 days a week.
What items are supplied in the home?
- Freshly laundered linens on ready made beds.
- Bath towel sets (one set per guest, which include bath towels, hand towels and wash cloths).
- Beach towels are provided in all homes
- All of our properties have a stocked kitchen with basic cookware, dinnerware and flatware.
- Basic cleaning supplies like dish soap, laundry detergent, sponge, garbage bags, paper towels and toilet paper.
- Please note: consumables, baggies, foil, spices, salt and pepper etc. are not required to be included in the home
- Complimentary WiFi internet access
- Iron and ironing board
What extra amenities are offered?
Each property in the Coronado Shores development offers a full time door person, 24 hours a day, 7 days a week. There are four beautiful pools, eight tennis courts and a great rec room. And, the entire development is beachfront. If you need extras like bikes, beach equipment, pack n play’s, high chairs, blow up mattress etc., Coronado Shores Co. can help make arrangements for you, just ask your leasing agent.
Is there Air Conditioning in the home?
Each property within Coronado Shores is equipped with air conditioning. However, please note that your rental comes with an allowance for electricity and amounts billed over the allowance limit will be held from your deposit, and San Diego has one of the highest electricity rates in the nation, so help conserve our electricity and use the A/C sparingly! Luckily the typically cooler ocean breezes allow many of our guests to enjoy the fresh air. There are no refunds for failures of A/C units or lack thereof.
Is daily housekeeping service available?
While your vacation rental is thoroughly cleaned and prepared for your arrival, should you require a mid-stay or daily housekeeping service, it is available for an additional fee depending on the services you require. Please speak to your leasing agent or send an email to firstname.lastname@example.org for more details.
How about planning activities during my visit?
The helpful leasing agents at Coronado Shores Co. will assist you in finding whatever you need, from recommending a great local restaurant or a personal chef to cook meals to child care, daily housekeeping service and much, much more.
Can we invite friends and family to stay with us?
Due to the secure nature of the Coronado Shores property, all guest names are provided prior to arrival to the security kiosk and front desk. If you are planning on having a guest, please let your leasing agent know and they will contact the property and add their name. Your doorman can also be advised by you during your stay and assist you with guest visits. Please let us know if you have any questions or concerns prior to booking.
How do I make a reservation?
Booking a vacation property with Coronado Shores Co. is an easy process. Your leasing agent will email you photos of available properties with amenities to fit your specific needs prior to booking. Reservations will then be confirmed by calling or emailing your leasing agent.
How do I check-in to my vacation property?
One to two weeks prior to your arrival date, you will receive an email including pre-arrival information, check-in information, directions from the San Diego International airport and local highways, and detailed instructions on checking in. Normal check-in time is 2:00 PM. We are available every day from 9:00 – 5:00, so just call when you arrive if you need assistance.
What time is check-out?
Check-out time is 10:00 am. Late check-outs are sometimes available with pre-approval from management, however late check-outs or early arrivals are not available in high season or when there is a same day turn between guests. Coronado Shores Co. is proud of the high standards of our vacation properties, and in order to maintain these standards our maintenance and cleaning crews must have adequate time between guests to complete their tasks. In order to make sure there is time to turn the home over for the next guest, please be sure to adhere to the agreed upon check-out time.
Are pets allowed?
Each property is individually owned, and each owner has different preferences. Rentals that do allow pets usually have limitations based on the requirements defined by the building association. Your Leasing Agent can help you find the right property for you and your pet, just let them know your needs when you call. A nonrefundable pet cleaning fee is charged for each stay in order to clean for fleas and pet dander upon your departure. Any pets must be approved prior to occupancy. Some buildings within Coronado Shores require a minimum stay of three months and/or require an additional monthly pet fee of $100 per month. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for immediate eviction of the entire party.
How long are the minimum stays?
The City of Coronado has an ordinance requiring a minimum stay of 26 nights in privately owned residential properties. Please speak with your leasing agent for details.
What is the payment policy?
Security deposits are due upon the signing of the lease. A lease will be emailed to you where you can digitally sign. You will also receive an email to your Guest Portal, where you can pay online through Credit Card (3% surcharge fee applied to security deposit). Our team is working on accepting e-Checks, but unfortunately it is not connected to our software properly yet. Please let your leasing agent know if you would like your documentation mailed. with the security deposit. The first month’s rent is due 60 days prior to arrival. Subsequent months’ rent is due on the first of that month.
Are there any additional local taxes or fees?
At this time the City of Coronado does not charge any taxes or fees on privately owned residential rental properties.
How much is the cleaning fee?
Coronado Shores Co. is proud of the high standards of our vacation properties, and in order to maintain these standards we utilize quality cleaning crews. The departure cleaning fees vary based on the size of your vacation rental property. Your leasing agent will give you specific rates during the booking process.
What are the cancellation policies?
All cancellations must be in writing with a confirmation reply by Coronado Shores Co. These policies are subject to change so be sure to contact us if you discover you may need to cancel.
- Security deposits are refundable IF the property is rebooked for the same time period at the same rate as the original lease. If the property is unable to be rebooked, the entire security deposit is forfeited to the owner.
- Every attempt will be made by the Leasing Agents to rebook properties when there is a cancellation.
There are no refunds for early departures, delayed arrivals, inclement weather, construction or reduction in the number of nights reserved for any reason. We highly recommend that guests purchase Trip cancellation insurance.
Will my vacation rental have wireless internet?
All of Coronado Shores Co. properties come equipped with complimentary WiFi.
Are the swimming pools heated?
Pools are maintained by the L&R Department for the Coronado Shores development. They are heated year-round. Daily pool temperatures can be found here.
Will my vacation rental have a washer and dryer?
All of our properties have either in-home laundry or laundry on the premises.